Privacy Policy

a) Jo aap khud dete hain

• Notify Me form: aapka email address, Telegram username ya WhatsApp number, chune hue alert topics aur bhasha. Ye sirf tab store hota hai jab aap form submit karte hain.
• Contact: jab aap humein email karte hain to aapka email address aur message content humare paas aata hai. Website ka contact form khud koi data server par save nahi karta — wo aapka mail app kholta hai.

b) Automatically limited data

• Download counters: course code, material type, medium aur file count — poori tarah anonymous. Isse hum “popular courses” dikhate hain. Isme koi naam, IP ya identity nahi judti.
• Helper bot questions: aap jo sawaal type karte hain uska text aur match score store hota hai taaki hum answers improve kar sakein. Kripya isme apni personal details (enrolment number, phone, address) na likhein.
• Cache: public study material ke search results temporarily cache hote hain taaki site fast rahe. Inme koi personal data nahi hota.

• Enrolment number: Grade Card tool me aap jo enrolment number daalte hain wo sirf IGNOU ke official portal tak request bhejne ke liye use hota hai. Hum use database me save nahi karte.
• Koi password, Aadhaar number, bank ya payment details — hum kabhi maangte hi nahi.
• Free tools ka data: Front Page Generator, Application Letter, % Calculator, Study Planner, Countdown aur Checklist me aap jo bharte hain wo sirf aapke browser ke localStorage me rehta hai. Wo hamare server par kabhi nahi jaata. Aap browser data clear karke use mita sakte hain.
• Hum aapka personal data bechte ya kisi ko dete nahi hain.

Hum sirf ek functional cookie use karte hain: lang — jo aapki Hindi/English pasand yaad rakhta hai (1 saal). Isse koi tracking nahi hoti.

Filhaal hum koi analytics ya advertising cookie use nahi karte. Bhavishya me agar hum ads ya analytics enable karte hain to ye policy update ki jayegi aur consent mechanism lagaya jayega.

Agar hum future me Google AdSense ya koi aur advertising partner enable karte hain, to third-party vendors (Google samet) cookies ke through ads serve kar sakte hain. Google ka advertising cookie use karke wo aapko is aur doosri websites par aapke visits ke basis par ads dikha sakta hai.

Aap personalized ads ko Google Ads Settings se band kar sakte hain, ya aboutads.info par third-party vendors ki cookies opt-out kar sakte hain. Aisi sthiti me hum Google ki certified CMP (consent management platform) bhi lagayenge.

Humari site IGNOU (ignou.ac.in, egyankosh.ac.in, gradecard.ignou.ac.in), CBSE (cbse.gov.in), Samarth portals, IGRAM, NSP aur doosri official websites ke link deti hai. Ye sites hum control nahi karte — unki apni privacy policies lagu hoti hain. Unpar kuch bhi submit karne se pehle unki policy padh lein.

Study material aur question papers respective boards/university ke public servers se aate hain. Unka copyright unhi ke paas hai.

• Aapko chune hue alerts bhejne ke liye (Notify Me).
• Aapke sawaal ka jawab dene aur support ke liye.
• Site ki speed, accuracy aur content improve karne ke liye.
• Abuse, spam ya automated scraping rokne ke liye.

Notify Me subscriptions tab tak rehti hain jab tak aap unsubscribe/delete karne ko na kahein. Anonymous counters aur bot logs samay-samay par clean kiye jaate hain.

Apna data hatwane ke liye ignouhelphub@gmail.com par likhein — hum 30 din ke andar process karte hain.

Humari site students ke liye hai, jisme CBSE Class 10/12 ke minors bhi shaamil ho sakte hain. Hum knowingly 13 saal se kam umar ke bachchon se personal information collect nahi karte. Saare study tools bina koi personal detail diye kaam karte hain. Agar aap guardian hain aur lagta hai ki aapke bachche ne personal information di hai, to humein email karein — hum use hata denge.

Hum reasonable technical measures lete hain, lekin internet par koi bhi transmission 100% secure nahi hota. Kripya kabhi bhi sensitive information (password, Aadhaar, bank details) humein email ya bot me na bhejein.

Aap apne data ko access, correct ya delete karwa sakte hain, aur Notify alerts kabhi band kar sakte hain. Bas humein email kijiye.

Hum is policy ko samay-samay par update kar sakte hain. Naya version isi page par “Last updated” date ke saath publish hoga. Important changes ke liye hum site par notice bhi de sakte hain.

Privacy se juda koi bhi sawaal ho to likhein: ignouhelphub@gmail.com

Support hours: Monday – Sunday · 24 hours · Reply usually 24–48 hours.